To hire an outfit, message @02hire on Instagram with the following details:

• The outfit you would like to hire
• The date of your event
• Whether you would like to pick up from Dingley Village, 3172, or require postage. We can also Uber/DiDi deliver your hire Melbourne-wide for last-minute bookings.

Once everything is agreed upon, a photo of a valid form of ID must be sent for security. Payment and bond will be taken at this stage.

Deposits: To secure an outfit for a future event, we accept a 50% deposit to ensure its availability on your required date. Your hire is NOT confirmed until payment is made.

A refundable bond is required for all hires. This bond will be refunded once the outfit is returned on time and in good condition. The bond amount is determined by the RRP of the garment, but is usually $25 or $50. If the hire is returned late, a late fee of $15 per day will be deducted from the bond. Any extra cleaning required will also be deducted from the bond.

We do not offer in-house try-ons. However, you can collect up to four garments to try on in your own space. The bond payment of $50 is due to try them on combined, this will get credited to your hire if you decide to book any of them in. If none of them work out, $35 will be refunded, making it only $15 to try on all up.

Postal try-ons cost 15% of the hire price + express two-way postage (between $25-40, this is dependent on weight), and a $50 bond is required. The try-on cost and bond will be credited towards your hire if you decide to book it in for your event. We will choose a date where the piece is available to send off to try on, then it must be lodged back at the post office within 24 hours of the package delivering. If the piece doesn't work out, the $50 bond will be refunded.

All postal try-ons will include a return satchel to be sent back at an AusPost branch. It must be lodged at the post office over the counter with the lodgement receipt sent to us and not dropped in a postal box.

If your try-on is posted back incorrectly, delivery will be delayed and may impact the next client's booking. If it is dropped in a postal box instead of handed over the counter at the post office, your full bond will be forfeited. There will be no expections.

As our garments are regularly hired, they may show signs of normal wear and are not expected to look brand new.

We professionally clean all of our pieces, however occasional minor marks, stains, or imperfections may still be present, particularly on delicate fabrics. In addition, some of these can be overlooked during the dry cleaning process.

If your hire is booked in advance (more than 10 days from your event date) and does not arrive in time, you will receive a refund, not including postage.

If your hire is booked last-minute (the week of your event date) and does not arrive in time, you will not receive a refund or store credit for the hire cost + postage, only your bond will be returned.

Local Pickup Hires:

If your outfit doesn't fit, you can return it the same day for a full store credit and your bond refunded to you. You can also swap it for a different outfit (subject to availability). You must notify 02HIRE within 8 hours of picking up the outfit. If the different outfit is higher in value, you must pay the difference. If the different outfit is lower in value, you will not get refunded the difference as the original dress was unavailable to other clients once reserved for you.

Postal Hires:

If your outfit doesn't fit, you can return it for a store credit minus a $25 cancellation fee and shipping costs. You must notify 02HIRE and post back the item within 24 hours of the package being delivered.

To receive a store credit, you must comply with these terms and conditions.

If you receive the postal hire early and it doesn't fit, contact us immediately. You can request a different size or a different outfit (subject to availability) in time for your event. The cancellation fee still applies to the initial hire.

Local Drop-off Returns:

Monday-Thursday Hires: Return the following day by 8:00pm.

Friday Hires: Return the following Sunday by 8:00pm.

Saturday & Sunday Hires: Return the following Monday by 8:00pm.

Postal Returns:

All postal returns will include a return satchel to be sent back at an AusPost branch. It must be lodged at the post office over the counter with the lodgement receipt sent to us and not dropped in a postal box.

Weekday Hires (Monday-Thursday): Post the following day by 3:00pm.

Weekend Hires (Friday-Sunday): Post the following Monday by 3:00pm.

If your hire is posted back incorrectly, delivery will be delayed and may impact the next client's booking. If it is dropped in a postal box instead of handed over the counter at the post office, your full bond will be forfeited. There will be no expections.

For any last minute hires, we can pop your outfit in an Uber Package or DiDi Delivery at any time of the day. The cost will be dependent on the prices offered by the respective companies. We can give you a quote prior to the confirmation of your booking.

A late fee of $15 will be charged for each day past the return date.

Do not wash or dry clean the garment yourself. We will handle all cleaning.

If the garment is returned with damage that is unrepairable but still wearable (e.g., heavy stains, loose threads, pilling, and pulls), you will be charged 25% of the RRP (in addition to the hire price). If the garment is damaged beyond repair, you will be required to pay the full RRP (in addition to the hire price). You are welcome to keep the damaged garment after the full payment has been made.

Please treat these garments with care to avoid any fees.

For cancellation requests received 14 days prior to dispatch, you will receive a store credit for the hire amount, including postage, minus a $20 cancellation fee.

For cancellation requests received within 14 days prior to dispatch, you will receive a store credit for the hire amount, including postage, minus a 50% cancellation fee.

Store credits are valid for 3 years from the booked event date.

To ensure timely delivery, all hires to New Zealand & Singapore must be booked at least two weeks before your event date.

Express International postage costs $25 AUD to New Zealand & Singapore via Australia Post.

A flat rate of $25 AUD is added to the hire cost to account for the transit times to each respective country and back.