Terms & Conditions

BEFORE THE HIRE

To hire an outfit, message @02hire on Instagram with the following details:

  • The outfit you would like to hire
  • The date of your event
  • Whether you would like to pick up from Dingley Village, 3172, or require postage. We also offer a guaranteed Melbourne-wide delivery service for last-minute bookings.

Once everything is agreed upon, a photo of a valid form of ID must be sent for security. Payment and bond will be taken at this stage.

 

Deposits: To secure an outfit for a future event, we accept a 50% deposit to ensure its availability on your required date. Your hire is NOT confirmed until payment is made.

A refundable bond is required for all hires. This bond will be refunded once the outfit is returned on time and in good condition. The bond amount is determined by the RRP of the garment, but is usually $50. If the hire is returned late, a late fee of $15 per day will be deducted from the bond. Any extra cleaning required will also be deducted from the bond.

 

TRY-ONS

We do not offer in-house try-ons. However, you can collect up to four garments to try on in your own space. The bond payment of $50 is due to try them on combined, this will get credited to your hire if you decide to book any of them in. If none of them work out, $35 will be refunded, making it only $15 to try on all up.

 

ISSUES WITH FIT

Local Hires:

If your outfit does not fit, you can return it the same day for a refund, minus a $15 try-on fee. You can also swap it for a different outfit (subject to availability) with no cancellation fee.

Interstate Hires:

If your outfit does not fit, you can return it for a store credit minus a $25 cancellation fee and shipping fees. You must notify 02HIRE and post back the item within 24 hours of the package being delivered.

To receive a refund or store credit, you must comply with these terms and conditions.

If you receive the hire early and it does not fit, contact us immediately. You can request a different size or a different outfit (subject to availability) in time for your event. The cancellation fee still applies to the initial hire.

 

AFTER THE HIRE

Local Drop-Off Returns:

Weekday Hires (Monday-Thursday): Return by the following day 11:59pm.

Weekend Hires (Friday-Sunday): Return by the following Monday 11:59pm.

Postal Returns:

All postal returns will include a return satchel to be sent back at an AusPost branch. It must be lodged at the post office over the counter with the lodgement receipt sent to us and not dropped in a postal box.

Weekday Hires (Monday-Thursday): Post by the following day 3pm.

Weekend Hires (Friday-Sunday): Post by the following Monday 3pm.

 

POSTAGE

We use AusPost Express for all hires. Our postage fees are $12.50 one-way and $25.00 two-way. If you opt for two-way postage, a prepaid return satchel will be included inside your delivery to send your garment back to us upon return.

 

DELIVERY SERVICE (MELBOURNE ONLY)

We are based in Dingley Village, 3172, below are the delivery costs across Melbourne:

<15km $15

15-20km $25

20-25km $35

25-35km $45

After your event, the hire must be dropped back off to us in Dingley Village, 3172 or express posted back. We can include a prepaid return satchel for an extra $13.

 

LATE FEES

A late fee of $15 will be charged for each day past the return date.

 

DRY CLEANING

Do not wash or dry clean the garment yourself. We will handle all cleaning.

 

DAMAGE

If the garment is returned with damage that is unrepairable but still wearable (e.g., heavy stains, loose threads, pilling, and pulls), you will be charged 25% of the RRP (in addition to the hire price). If the garment is damaged beyond repair, you will be required to pay the full RRP (in addition to the hire price).

Please treat these garments with care to avoid any fees.

 

CANCELLATIONS

For cancellation requests received 14 days prior to dispatch, you will receive a store credit for the hire amount, including postage, minus a $20 cancellation fee.

For cancellation requests received within 14 days prior to dispatch, you will receive a store credit for the hire amount, including postage, minus a 50% cancellation fee.

 

REFUNDS

All deposits/payments will be issued as store credit. We do not offer refunds. Store credits are valid for 12 months from the booked event date.